|
<< Click to Display Table of Contents >> Navigation: User Guide > Telin > Telin: Retrieved serial |
Telin only
Whenever a serial record is retrieved from the Sample file or the Partial data file (appointments) this dialog appears that shows information for this record.
All of the information that has been pre-loaded into the Sample data file for the record is shown in the "Retrieved serial information" dialog box. This normally includes the contact details and telephone number(s), along with any other sample point entry information.
The number of times this contact has been called previously is shown at the bottom.
If the project contains an entry called TELNUM or TELNUM_1 (a character entry with a width of up to 32, normally used to store the telephone number) the TELNUM line
will be highlighted, so it can easily be located in the list.
If you have TAPI version 2 compatible facilities (modem) and your project contains an entry called TELNUM or TELNUM_1 and optionally TELNUM_2 and TELNUM_3
to store telephone numbers, it is possible to select the [Dial] button to dial the number automatically.
Dialling can also be done using the Invade dialling system.
If not manually dialling the call the interviewer can choose:
•[Dial]
•[Dial and wait]
Dial and wait is used if the dialling connection is slow. If more than one telephone number is present for the serial then the Telin dial number box will appear.
The interviewer normally chooses from:
•[Not tried]
•[Failure]
•[Interview]
Other options are:
•[Hangup]
•[History] (see below)
To return to the "Start of interview" dialog without calling the sample displayed the interviewer can select the [Not tried] button. The record remains on
the Sample data file and is not changed in any way.
Interviewers should only select [Failure] if they fail to make contact with the respondent or they want to make an appointment. The "Failed contact" dialog, with a list
of reasons, will then be shown so interviewers can select the reason why contact could not be established, for example, line engaged, and the action they would like
to take.
Select if contact is made and the interview can start. The interviewer will then be positioned after the last entry in the questionnaire that contains data (typically the entry after TELNUM). For call-backs interviewers can use the [Up] selection to re-cap if need be.
A record retrieved from the sample file is not necessarily a successful interview, as it may later be aborted (F12) or found to be out of quota or ineligible.
If a retrieved record from the "Partial data file" is immediately rejected; interviewers can use the [Up] selection to see which question caused the rejection. An example of this would be if a quota cell (which was only partially full when the interview was started) has been filled whilst the record was "waiting" in the partial file to be recalled.
Appointment
To make an appointment after selecting [Interview] the interviewer can immediately use the [F12] key and select [Continue later]. The "Appointments" dialog will be
shown, so the call-back date and time and other details may be entered, see section Making an Appointment. The data record itself is then copied from the "sample data
file" and stored in a "partial data file", from where it can be retrieved and continued later.
The interviewer can use the [History] button to see details about the record (the date, times and results of previous calls, the percentage of the interview that is complete, plus any comments).