From the "Retrieved serial information" dialog box, if contact cannot be made it is possible to select [Failure] to see the "Failed contact" dialog box, and then choose a reason why contact could not be made. For example, the line might be engaged or the interviewer may have reached an answering machine.
Once you have selected a reason, they should then choose an action -
[Leave as sample] This selection is available when a sample record has been retrieved and it will return the record to the sample data file as a "live" record, so the respondent may be presented again.
[Appointment] This selection should be used to make call-back selections from the "Appointment" dialog box, see section Making an Appointment. This button should only be used for "real" appointments. If there is no specific call back time then use "Leave as sample" if it is available.
[Dead (no)] This selection should only be made when the interviewer is sure that the respondent should not be contacted again. The record remains in the sample data file, marked as "dead" and will not be presented again.
[History] This selection can be used first to see the History window, where the dates and times when the interview has previously been tried, and the results of the calls (for example, no reply, engaged and so on) are shown. The Short and Long Comments and the percentage of the interview that is complete, are also displayed.