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<< Click to Display Table of Contents >> Navigation: User Guide > Telin > Telin: Appointment |
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This dialog appears when an appointment is requested from the Telin failed contact dialog or the Telin suspended dialog.
Two types of appointment can be made here:
These are usually made when the line is engaged or there is no answer and so on.
The interviewer begins by selecting from the 3 radio buttons [Soon] [Later] or [Tomorrow].
If [Soon] used the date box will display today’s date, and the time in 10 minutes, so the interview will be set in 10 minutes time.
If [Later] used the interview to be presented in 1 hour after the time displayed and it will not become late until 1 hour after that.
If [Tomorrow] used the interview to be presented at the same time tomorrow.
You may also modify the "Priority", "Who should call back" and "Comments" settings (see below).
These are usually made when the interviewer has spoken to the respondent, or someone else, and a specific date and time to call back is agreed. Fixed appointments are first set by using the [Today] or [Next day] buttons.
Using [Today] means that the current date, and the time in 1 minute, will be displayed with a delay of 1 minute before the appointment becomes late.
Using [Next day] is used to move on in time day by day, for each day the time in 1 minute will be displayed (with a delay of 1 minute).
Using [Previous] button moves the date back a day at a time.
You may also modify the "Priority", "Who should call back" and "Comments" settings (see below).
After choosing a Vague or Fixed appointment, the date and time may be modified, by using the [Night], [Morning], [Afternoon], [Evening] and hours and minutes buttons, or by typing in the boxes, as required. There is also a calendar that can be used to set the date.
When an appointment becomes late it is marked LATE on the list, the icon changes and it appears on the appointment list of all users (even if it is not marked using the "Any user" radio button) at the Telin start dialog.
The priority responses displayed on the left of the "Appointment" dialog box are those set by your supervisor in entry ZZZPRI. Up to 30 responses with any text can
be used, but response 1 must be given the highest priority because Telin will arrange the appointment list with each time band sorted into priority (the lower the number the higher the priority).
When making an appointment select the appropriate priority response.
When this dialog is first displayed, if the "Today" button is selected, the priority setting will automatically default to response 1 (which you may alter if you wish).
The number of times the interview has been tried in total, the number of times it has been tried today, and the percentage of the interview
that is complete are shown.
The [History] button can be used to see the "History" dialog, where the dates and times when the interview has previously been tried, and the results of the calls
are shown. The Short and Long Comments are also displayed.
There are 3 radio buttons used to specify who should call back; [Any user], [Me] or [Someone else].
If [Someone else] is selected, the list box above the radio buttons becomes active and you can choose the name of the interviewer who should make the
call.
Up to 20 characters may be typed in the short text box immediately below the "who should call back" radio buttons. This short comment is normally used to display "in-house comments" or characters which have a special meaning. Any short comments are listed at the Telin start dialog, alongside the appointment details.
The interviewer can also add a longer comment to an appointment. The amount of text that you can be used is determined by the width allocated to ZZZDET in the project.